Building resilience with Hospitality Risk Management
The hospitality industry thrives on safe, seamless and memorable guest experiences. From hotels and resorts to restaurants, casinos and entertainment venues, the sector faces a wide range of risks that can disrupt operations, harm people and damage reputations.
The hospitality industry thrives on safe, seamless and memorable guest experiences. From hotels and resorts to restaurants, casinos and entertainment venues, the sector faces a wide range of risks that can disrupt operations, harm people and damage reputations.
Economic pressure, labor shortages, extreme weather and cyber threats are all reshaping hospitality risk management. According to Hotel Management Network, anticipated growth across performance indicators is slowing in 2025 and 2026, underscoring the importance of proactive risk mitigation.¹
Workplace safety remains critical. Research shows hotel workers are nearly 40% more likely to be injured on the job compared with other service workers, with many incidents leading to long absences.² These risks increase costs and hinder service delivery.
Technology is another growing exposure. The average cost of a hospitality data breach rose to $4.03 million in 2025, reflecting higher stakes for data protection and cyber resilience.³ Extreme weather events, property damage, supply chain disruptions and compliance challenges add further complexity.
Zurich Resilience Solutions supports hospitality businesses with data-driven risk assessments, operational strategies and resilience planning. Our goal is to reduce vulnerabilities, improve continuity and strengthen customer confidence.
